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Shipping Policy
We take extra care shipping lighting, fans, and décor pieces across India — from bubble-wrapped fittings to fully crated chandeliers. Here's how delivery works.
1. Delivery Coverage
We currently ship to all serviceable pin codes across India via our courier and freight partners. If your pin code isn't serviceable at checkout, please message us on WhatsApp — we'll try to arrange delivery through an alternate partner.
2. Processing Time
- In-stock items are packed and handed to our courier partner within 1–2 business days of order confirmation, with delivery typically completed in 3–4 business days.
- Made-to-order or brand-sourced items (e.g. select chandeliers, Light Point automation kits) may take 10–15 business days to process and deliver — this will be communicated at the time of order.
- Orders placed on Sundays or public holidays begin processing the next business day.
3. Delivery Timelines
| Zone | Estimated Delivery |
|---|---|
| Standard orders (in-stock) | 3–4 business days |
| Custom / made-to-order items | 10–15 business days |
| Remote / hill areas | May take longer than standard timelines |
| Large fixtures (chandeliers, track systems) | May require freight shipping — timelines shared at order confirmation |
Timelines are estimates and may vary due to courier delays, weather, or regional restrictions beyond our control.
4. Shipping Charges
Shipping charges, where applicable, are calculated at checkout based on product weight, dimensions, and destination. We occasionally run free-shipping promotions on order value thresholds — these will be clearly displayed on the site when active.
5. Order Tracking
Once your order ships, you'll receive a tracking link via email and/or WhatsApp. You can also check status anytime on our Track Your Order page.
The Track Order page and courier-partner name(s) referenced here should be wired up once your shipping integration is finalised, so tracking links resolve correctly for customers.
6. Fragile & Large Items
Chandeliers, glass fixtures, and large fans are wrapped in multi-layer protective packaging and, where appropriate, wooden crating. For very large or heavy pieces, our team may call ahead to coordinate a suitable delivery window and confirm access (lift availability, staircase width, etc.).
7. Delays & Failed Delivery
- If a delivery attempt fails due to an incorrect address or unavailability at the doorstep, our courier partner will typically make [2–3] attempts before returning the shipment to us.
- Re-shipment after a failed delivery may incur additional shipping charges.
- If your order is significantly delayed beyond the estimated window, contact us and we'll investigate with the courier partner directly.
8. Damaged in Transit
Please inspect your package at the time of delivery where possible. If an item arrives visibly damaged, do not accept the delivery, or accept it and photograph the damage immediately, then contact us within 48 hours with your order number, photos and video of product — we'll arrange a replacement per our Replacement Policy.
Unboxing video required: Please record a continuous, unedited video while opening your package, from the sealed box through to the unwrapped product, before removing any protective packaging. This video is required to support any claim for damage, defect, or missing parts, and must be shared along with your order number and photos when raising a replacement request. Claims submitted without an unboxing video may not be processed.
9. Contact Us
For any shipping question, reach us at info.bothrakota@gmail.com or +91 93526 00492.
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