Privacy Policy

Bothra Electricals ("we", "us", "our"), operating LightingStore.in, respects your privacy and is committed to protecting the personal data you share with us. This policy explains what information we collect, why we collect it, and the choices you have.

1. Who We Are

LightingStore.in is owned and operated by Bothra Electricals, registered at 332, Shoppind Centre, Kota - 324007, Rajasthan, India. For any privacy-related query, you can reach us at info.bothrakota@gmail.com or +91 93526 00492.

2. Information We Collect

We collect information in the following ways:

Information you give us

• Name, email address, phone number, and shipping/billing address when you place an order or create an account.
• Payment details processed securely by our payment gateway partner — we do not store your full card or UPI credentials on our servers.
• Any information you share via WhatsApp, email, or our contact forms, including product enquiries.

Information collected automatically

• Device, browser, and IP information, and pages viewed, via cookies and analytics tools (Google Analytics / Site Kit).
• Cart and wishlist activity, to keep your session and preferences intact between visits.

3. How We Use Your Data

• To process, ship, and provide support for your orders.
• To send order confirmations, shipping updates, and — where you've opted in — offers and new-arrival updates.
• To improve our website, catalogue, and customer experience.
• To detect and prevent fraud or misuse of our platform.
• To comply with applicable Indian tax, consumer-protection, and accounting laws.

4. Cookies & Tracking

We use cookies to remember your cart, keep you logged in, and understand how the site is used, via tools such as Google Analytics. You can disable cookies in your browser settings, though parts of checkout may not function correctly without them.

5. Sharing With Third Parties

We only share your data with:

We never sell your personal information to third parties for marketing purposes.

6. Data Security

We use SSL encryption on all pages, and store account data on secured servers with restricted access. While we take reasonable precautions, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may, at any time:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your account and associated data, subject to statutory retention requirements (e.g. invoices).
• Opt out of marketing emails/WhatsApp using the unsubscribe link or by messaging us directly.

8. Data Retention

We retain order and invoice data for as long as required under Indian tax and consumer-protection law, and account data for as long as your account remains active or until you request deletion.

9. Children's Privacy

LightingStore.in is not directed at children under 18, and we do not knowingly collect personal data from minors.

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the latest revision.

11. Contact Us

For any privacy questions, requests, or concerns, reach out to us directly — we typically respond within 1–2 business days.